Home / Frequently Asked Questions | Odyssey By Yendi
Frequently Asked Questions
Why “Odyssey”? -This answer actually has its ownpage.
Are All Your Products Bible-Based? -Most of them are. I believe that the Bible is a source of infinite wisdom, and has applications relevant to each person’s life. Some of the designs are inspirational quotes from famous individuals from times gone by.
Can I request my own designs? -Generally, we don’t accept custom designs, however depending on your specific scenario, you can shoot us a message on ourContact Page, and we will get in contact with you.
What Payment Methods Do You Accept? -We accept credit card payments from all major issuers (Visa, MasterCard, Discover, American Express) as well as PayPal.
What Is Your Exchange Rate? -All items on Odyssey are quoted in USD. The exchange rate is actually managed by your bank and may include their fees. VAT rates are calculated based on the destination country/province of the order and are calculated at checkout.
Can I cancel my order? -If you have not received an email indicating that your order has shipped, then you can cancel your order with Printify.
Can I return my order? - In rare cases, where the quality of the product is not upheld on our side, we will facilitate returns through our provider, Printify. See theReturnspage for all cases where Returns are valid.
Do You Have A Number I Can Call? -The best way to get in touch with us is through ourContact Page
Where Can I Find Odyssey?
Do You Make The Clothes Yourself?- Team Odyssey personally designs all of our clothes!
Do I Have To Order Online? Or Do You Have Physical Stores? - Currently, most of our items are created in the US and sent across the world. Some of our items, like the candles, are available for purchase physically, for persons located in Jamaica. However, we have been looking at setting up more pickup locations in both Jamaica and the United States. We'll keep you posted!
Do the sizes generally fit as expected? - All sizes are listed according to American standard sizes. Each product has a sizing conversion chart on its product description page that you can use for comparison.