Lost & Damaged Orders, Returns & Refunds
In the case of damaged goods, there is no need to send the product back to us. Simply email our Customer Care the order number and images of the damaged goods or only the order ID for lost goods and we will have replacements sent out right away.
For a lost or damaged order, we will provide you with a reprint.
For lost orders over $200 with no tracking information available, refunds will not be provided. All refunds are issued on a case by case basis.
In case a refund is issued, it is placed on your Printify balance. The refunded amount can be used to cover the cost of newly placed orders, or can be withdrawn to your PayPal account under the Payment tab.
Can I return products?
We will only review replacement or return requests if the product is missing, damaged or has a print error - provided that it was caused by us. Printify is not responsible for incorrectly provided customer information that results in lost or misdirected shipments. In case of a re-shipment, you the customer must cover the expenses.